Privacy policy

Last Updated: August 29, 2026

This Privacy Policy explains how Solmy ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit www.solmy.shop (the "Site"), create an account, place an order, contact us, or otherwise interact with our services.

By using our Site, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Solmy is an independently operated online retail store offering women's clothing and fashion accessories.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Site, and information received from trusted service providers that help us operate our business.

Information You Provide

When you place an order, create an account, subscribe to our communications, contact customer support, or otherwise interact with our Site, we may collect:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details and purchase history
• Payment confirmation information
• Customer service communications
• Return and refund requests

Payment card information is securely processed by trusted payment providers. Solmy does not store or have access to your complete credit card or debit card information.

Automatically Collected Information

When you visit our Site, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Time zone
• Referring website
• Pages visited
• Products viewed
• Website activity
• Cookie and similar technology data

This information helps us improve website performance, understand how visitors use our Site, prevent fraud, and improve the overall shopping experience.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.
• Verify payments and reduce fraudulent transactions.
• Provide customer support.
• Send order confirmations, shipping updates, and other service-related communications.
• Improve our website, products, and customer experience.
• Measure website performance and marketing effectiveness.
• Send promotional communications where permitted by law. You may opt out at any time.
• Comply with legal, accounting, tax, and regulatory obligations.

4. Service Providers

To operate our business, we may share limited personal information with trusted service providers that perform services on our behalf, including:

• Payment processors
• Shipping and delivery providers
• Customer support platforms
• Fraud prevention services
• Website hosting providers
• Analytics providers
• Marketing and advertising partners

These providers receive only the information necessary to perform their services for us and are expected to protect your information appropriately.

5. Analytics and Advertising

We may use analytics and advertising technologies to understand website performance, improve our products and services, and measure the effectiveness of our marketing activities.

Depending on the services enabled on our Site, these technologies may collect:

• Device information
• Browser information
• Website activity
• Referring source
• Advertising interactions
• Conversion events
• Cookie identifiers

The information collected helps us improve our website, evaluate advertising performance, and provide a better shopping experience.

6. Cookies and Similar Technologies

We use cookies, pixels, web beacons, tags, and similar technologies to operate and improve our Site.

These technologies may be used for:

• Essential website functionality
• Shopping cart and checkout
• Security and fraud prevention
• Website analytics
• Performance measurement
• Remembering user preferences
• Advertising and remarketing, where applicable

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

7. Sharing Your Information

We do not sell your personal information for monetary consideration.

We may share information with:

• Payment providers
• Shipping partners
• Fraud prevention providers
• Analytics providers
• Marketing and advertising partners
• Professional advisors
• Government authorities or regulatory agencies when required by applicable law

8. Your Privacy Rights

Depending on your location, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include:

• The right to access your personal information.
• The right to correct inaccurate information.
• The right to request deletion of personal information.
• The right to restrict certain processing activities.
• The right to opt out of targeted advertising or marketing communications where applicable.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

To exercise your privacy rights, please contact us at hello@solmy.shop.

9. Your Privacy Choices

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications.

Where supported, we also recognize applicable browser-based privacy preference signals, including Global Privacy Control (GPC).

10. Data Retention and Security

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and maintain appropriate business records.

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no method of electronic transmission or storage can be guaranteed to be completely secure, we continuously maintain appropriate safeguards to protect the information entrusted to us.

11. International Visitors and Children's Privacy

Our Site is intended primarily for customers located within the United States.

If you access our Site from another country, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact hello@solmy.shop, and we will take appropriate steps to remove such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page together with a revised Last Updated date.

13. Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.

We aim to respond to privacy-related inquiries within 24–48 business hours.